Job Details

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Description

The General Manager (GM) of Field Operations manages and leads all activities related to a single or multi-unit NSM location. The GM ensures the execution of key branch activities and initiatives, influences quality, drives exceptional customer care, and fosters a positive employment culture. They serve the employees within the location(s) by creating and maintaining safe, efficient, and productive operations. The GM has direct oversight of their branch's financial and operational performance, including productivity, methods of work, profit and loss, and employee retention.

Job Details

Description

The GM manages and leads all activities related to a single or multi-unit NSM location, ensuring the execution of key initiatives, influencing quality, and building a strong employment culture. They serve employees by maintaining safe, efficient, and productive operations and have direct oversight of financial and operational results.

Company Description

Working at National Seating & Mobility offers the opportunity to impact clients' lives by providing them with self-reliance and independence. Our passionate teams focus on abilities, leveraging technology to create mobility solutions tailored to individual needs. We promote diversity and offer benefits like 401k, disability insurance, and tuition reimbursement.

Duties and Responsibilities

• Lead by embodying NSM's values of Honor, Excellence, Accountability, Respect, Teamwork, and Service.
• Oversee branch revenue, expenses, inventory, and profitability, reviewing P&L statements and implementing improvement actions.
• Monitor KPIs, communicate performance metrics, and lead improvement plans.
• Drive growth through market programs, build relationships with referral sources, and conduct quarterly reviews.
• Support sales teams, educate on market opportunities, and develop new referral sources.
• Manage inventory, ensure quality, and prevent theft.
• Enhance customer experience, manage client feedback, and develop customer service staff.
• Create a positive work environment, support staffing needs, and lead recruitment efforts.
• Develop team members through training, ongoing development, and performance feedback.
• Foster a healthy work culture, implement retention strategies, and lead diversity initiatives.
• Conduct quarterly assessments, address performance gaps, and ensure quality order processing.
• Ensure staff are trained on relevant technologies and maintain compliance with policies and laws.
• Collaborate with HR on employee concerns and resolve client issues.
• Maintain facilities, vehicles, and property safety protocols.

Work Environment

This role operates in a professional office environment, utilizing standard office equipment.

Physical Demands

Requires talking, hearing, sitting, repetitive hand use, and reaching, consistent with typical office duties.

Minimum Education & Experience

• Bachelor's Degree or equivalent experience
• At least 5 years of progressive management experience overseeing a complex business
• Proven leadership skills and effective communication abilities

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Medical Equipment Manufacturing