Job Details

divh2Phone Operator/h2pOur growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Mobile, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication./ppThe ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow./ppThis is a full-time, day shift position with no weekends and paid holidays off./ppSchedule Benefits/pulliMondayFriday/liliDay shift only/liliNo weekends/liliPaid holidays/liliHealth insurance/liliDental insurance/liliPaid time off/liliPaid sick leave/lili401(k) with company match/liliLife insurance/liliADD insurance/liliFlexible spending account (FSA)/liliFree parking/liliCompetitive pay/liliSupportive team environment/li/ulpResponsibilities/pulliAnswer incoming patient calls promptly and professionally/liliSchedule appointments and assist with patient inquiries/liliRoute calls to appropriate departments and clinical staff/liliProvide accurate information regarding appointments, messages, and office procedures/liliMaintain professionalism and excellent customer service at all times/liliDocument patient communication accurately/liliCollaborate with team members to improve patient experience and workflow efficiency/liliAssist with general front-office communication tasks as needed/li/ulpQualifications/pulliPrevious customer service or healthcare experience preferred/liliStrong verbal and written communication skills/liliExcellent phone etiquette and interpersonal skills/liliAbility to multitask in a fast-paced medical office environment/liliBasic computer and Microsoft Office skills required/liliPositive attitude and willingness to learn/liliAbility to work effectively in a team setting/li/ulpWork Location/ppMobile, Alabama Providence Location/p/div